What is Outsourcing?

Subcontracting. Support. Managed services. However you define it, outsourcing has become the hot, creative solution that is helping more and more hospital CFOs, Health Information Managers (HIMs), and owners of physician practices do more with less. Less money. Less time. Less resources.

In these challenging times of tight budgets, compressed deadlines, exploding amounts of information, and stringent compliance regulations, managing medical transcription yourself can cost you in more ways than one. That’s why outsourcing medical tanscription has become such an attractive solution for so many.

While outsourcing medical transcription is not a new concept, it might be new to you. And when done correctly, it’s a pain-free process that gives you the freedom to focus on more important things, like patient care. Please take a few minutes to read the Top 10 Reasons why it can help you now to outsource medical transcription — and in the long run.

• Reason 1: Eliminate Capital Investment with Medical Transcription Outsourcing

  • When you outsource your entire medical transcription process, you no longer have to own a dictation system or invest in a typing platform or worry about upgrading to the very latest equipment.

    In fact, all your capital expenses for supporting dictation and transcription are greatly reduced because you no longer have to own or maintain them. And maintaining these systems and varying equipment can really cost you, with the average maintenance agreement costing upwards of 17% of equipment costs, annually. Even if you only partially outsource your medical transcription, you can still reduce your expenses and make your budget work harder for you.

• Reason 2: Increased dictation volume or staff shortage.

  • There are some things you just can’t control, no matter how hard you try. Report volume and staffing are just two of them, as these variables fluctuate without warning. Having to react to these challenges at a moment’s notice can bring your day, department, and transcription process to a screeching halt. Not to mention how these gyrations can negatively affect your budget. By outsourcing all of your medical transcription — or even just the overflow — you can cost-effectively manage sharp increases in report volume or a shortage in staffing without having it impact your turnaround time, workflow, quality, or compliance.

• Reason 3: Outsource Medical Transcription and Reduce Management Expenses

  • Whether you’re a CFO, Health Information Manager, or head your own physician practice, managing medical transcription in-house can be a costly proposition. With so many vast, overlapping layers to manage — from dictation and routing to transcription and archiving — there are variables at every turn, eager to steal your time, attention, and budget dollars. By outsourcing all or part of your transcription process, you are free to concentrate on more important priorities and leave all the headaches and stringent demands to your outsourcing partner. Outsourcing also reduces the need for robust in-house staffing which results in additional cost savings for you.

• Reason 4: Reduce Direct Labor Costs

  • If you are managing your medical transcription process in-house, then most likely you are also carrying direct labor costs that are putting a strain on your already tight budget. As an integral part of document creation, transcriptionists and coding specialists are imperative to the success of your medical transcription process. Yet, hiring such staff as Full-Time Employees (FTEs) means not only having to pay their salaries, but also having to provide them with benefits. By outsourcing all or part of your medical transcription process, you can gain greater control, streamline your staff, and greatly reduce or eliminate these expenses.

• Reason 5: Improve Report Accessibility and Distribution.

  • A major benefit of outsourcing your medical transcription is finding a solution that is either web based or server based. Through a secure, password-protected process, one can log-on to a user-friendly interface, search, view, edit, and print reports — from any computer with Internet capabilities. You can also distribute documents to multiple destinations with the touch of a button. Older technologies, such as dictaphones and tape, do not give you that kind of easy, immediate accessibility. And because the solution is web-based, it comes with powerful keyword search capabilities so you can easily retrieve what you want, when you want it. You’ll also have access to an entire year’s worth of records, not just the last month or so by outsourcing your medical transcription.

• Reason 6: Reduce IT Responsibility

  • When you manage medical transcription in-house, it greatly impacts your IT department. Not only are they expected to manage and troubleshoot the various medical transcription platforms and technologies you own, but they often inherit the maintenance of your onsite equipment. In addition, they’re expected to keep up with the latest technology demands and updates to keep the system running to the best of its abilities. By outsourcing your medical transcription, you not only free up your IT team to work on more important things, but you also rescue a vast amount of space on the server that was once dedicated to supporting your dictation system. It all adds up to a more efficient, productive IT team and a faster, leaner server.

• Reason 7: Eliminate HR Transcription Staff Recruitment

  • It’s no secret there’s a domestic shortage of qualified, certified medical transcriptionists. And maintaining a pool of dependable prospects you can call at a moment’s notice puts a definite strain on any already burdened Human Resources (HR) department. With so few qualified medical transcriptionists to choose from and the constant need to fill the hospital’s pipeline with new prospects, HR is caught in a losing proposition — trying to fulfill constant requests from the HIMs and looking at a shallow prospect pool. By outsourcing your medical transcription, you eliminate the constant cycle of unsuccessful recruitment efforts and the inefficiencies and lost man-hours they incur.

• Reason 8: Improve Report Accuracy and Turnaround Time

  • When you manage your own medical transcription process, you are ultimately responsible for the accuracy and turnaround time. Are you able to stringently measure performance and impose penalties if quality levels are not met? You can if you outsource your medical transcription process. Outsourcing medical transcription services regularly document their accuracy and turnaround time rate, making sure they have metrics that prove they’re meeting Quality Assurance levels. Many outsourcing services also provide performance guarantees right in their contracts, which range from productivity, efficiency, and effectiveness to quality, turnaround time, and resource utilization.

• Reason 9: Shorten Account Receivable Cycle

  • One of the easiest ways to shorten the accounts receivable cycle is to streamline your medical transcription process. If you manage your own medical transcription, you are managing people, records, medical coding, HIPAA compliance, technology, turnaround time, and all the possible variables that come with it. By outsourcing your medical transcription, you greatly simplify workflow. What was once ten steps can be reduced to five. This allows you to better meet a 24-hour turnaround time, but also realize soft cost savings that can be very meaningful. And ultimately, shorten your accounts receivable cycle.

• Reason 10: Take Advantage of a Single-source Medical Transcription Solution

  • When you have to piece together your own medical transcription process, the entire weight of the solution is on your shoulders. Researching the right technology, platform, equipment, and recruits. Working closely with IT, accounts receivable, and HR. Squeezing every penny in your budget. Struggling with HIPAA compliance. Dealing with the day-to-day problems, cost surprises, and emergencies that constantly crop up. By outsourcing your medical transcription process to a single source, you free yourself of the burden, save substantial money by consolidating all your services with one provider, and still maintain complete control of the process — while ensuring that all necessary medical documentation is being completed in a timely and efficient manner for your practice.